Gil Friend

Knowledge Jolt with Jack offers a set of Knowledge Management Principles, and a decription of the "end state":

They offer a fairly standard definition of knowledge management... but I really like what they describe as the "end state" if these principles are implemented well:

Implementing these principles will create a culture of collaboration and knowledge sharing... where key information and knowledge is "pushed and pulled" within the global enterprise to meet mission objectives -- an [organization] where good ideas are valued regardless of the source, knowledge sharing is recognized and rewarded and the knowledge base is accessible without technological or structural barriers.

The principles:

People / Culture Dimension



1. Train and educate leaders, managers and champions.


2. Reward knowledge sharing and make knowledge management a career-enhancing activity.


3. Establish a doctrine of collaboration.
Core Principles of Collaboration



4. Use every interaction, whether face-to-face or virtual, as an opportunity to acquire and share knowledge.


5. Prevent knowledge loss.
Process Dimension



6. Protect and secure information and knowledge assets.


7. Embed knowledge assets (links, podcasts, videos, simulations, wikis, etc.) in standard business processes and provide access to those who need it.


8. Use standard legal and business rules and processes enterprisewide.
Technology Dimension



9. Use standardized, collaborative toolsets.


10. Use open architectures to permit access and searching across boundaries.


11. Incorporate a robust search capability to access contextual knowledge.


12. Use portals that permit single sign-on authentication for all users, including partners.

The source? The US Army! Hey: be all that you can be!