Here is an example of bad reporting and why customers ARE taking control: Agilent reports that problems with its enterprise-wide ERP system caused a $105 m drop in revenue this quarter. The WSJ reports the story but assiduously fails to name the vendor of the ERP system. 4 seconds later, I am on Google and I find that Oracle is the vendor.
[John Robb's Radio Weblog]
"During the quarter, Agilent 'went live' with our new company-wide ERP system, which covers over 50% of Agilent's volume and virtually all of our financial processes," Agilent President and Chief Executive Officer Ned Barnholt said in a press release. "The disruptions associated with that new system have been more extensive than we expected.